Billing Analyst
About this role
Overview Handshake is looking for energy industry professionals to support AI research through flexible, hourly contract work. This is not a traditional job. You’ll draw on your hands-on experience with utility metering, customer operations, and energy billing systems to evaluate AI-generated content and provide feedback that helps AI better understand utility workflows and customer data management practices. This is an ongoing, project-based opportunity you can take on alongside anything else you have going on. Details - This project involves using your professional experience and hands-on knowledge of the tools you use in your daily work to create expert-level training data and evaluate AI-generated responses for accuracy and relevance. No prior AI experience required. - Fully remote with a flexible, asynchronous schedule and no minimum hour requirement; most contributors work approximately 5–20 hours per week when participating in an active project. - Placement depends on current project needs, with opportunities to be considered for future projects as they become available. Qualifications - At least 2 years of professional experience in utility metering, customer operations, or related energy functions, in roles such as: - Meter Data Analyst or Customer Ops Analyst - Billing Analyst or Energy Accountant - Or equivalent roles in the energy industry - Hands-on experience with one or more of the following tools: - Oracle MDM - Oracle CC&B - SAP - Power BI - Strong written communication skills, attention to detail, and the ability to work independently and asynchronously with AI research teams.
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